Helpie FAQ

  • What is the process for getting surgery authorized with my insurance?

    Prior authorization for spine surgery has become increasingly complex. Often, we must submit clinic notes to the insurance company and wait for some predetermined minimum time set by them. Other times, the request goes into peer review and we have to discuss the case doctor to doctor with your insurance. Sometimes, further conservative care will be required before authorization will be considered. Realize we have no interest in delaying your surgery and are doing all we can to expedite the authorization, however, your insurer is not always of the same mindset. Feel free to contact them directly and urge them to work faster on their end.

  • What about work leave and paperwork for short term disability if needed?

    Time off from work after surgery is variable. It largely depends on the type of surgery that was done and the type of work you do. If you will require more than a couple of weeks off, most workplaces have short term disability programs. These generally require paperwork to be filled out by you and then certain sections to be filled out by our office. These forms can be lengthy, so to help us get our part done in a timely manner, please fill out your sections thoroughly. Once we have your paperwork, it can take up to 10 business days to get our part completed. If your sections are incomplete, that time will be longer.

  • Where do I show up for surgery?

    When you are contacted by the hospital or surgery center about your surgery time, they will explain where to go for surgery. The addresses of each location are:

    Mountain West Surgical Center
    1551 S Renaissance Towne Dr
    Suite 200
    Bountiful, UT 84010
    (801) 383-1111
    Lakeview Hospital
    620 East Medical Dr
    Bountiful, UT 84010
    (801) 299-2200
    Davis Hospital
    1600 West Antelope Drive
    Layton, Utah 84041
    (801) 807-1000
  • What time will my surgery be?

    Surgery times are set by the hospital after reviewing surgeon block time and equipment needs. You will be contacted by the hospital the business day prior to your surgery and will be told what time to arrive for surgery. We cannot guarantee any particular surgical time regardless of age, diabetic status or preference as surgeon and equipment availability dictate the surgical schedule.

  • When do I start fasting for surgery?

    You should not eat or drink after midnight the night preceeding your surgery unless instruced differently by the hospital in your presurgical phone call. Your morining medications can be taken with a small sip of water.